FFIEC Customer Education

INTRODUCTION
The Federal Financial Institutions Examination Council (FFIEC) recently issued new supervisory guidance designed to help make online transactions more secure. The new guidance is in response to an ever more dangerous online threat environment. Scams and hacking techniques are more sophisticated, new threats are continually being developed and organized crime groups both in the United States and internationally have become a major force in expanding online fraud and theft.

The new guidance means you may begin to see new security features on the websites you visit. Our online products have built-in security features which are continually enhanced in response to changing threats. Some of these enhancements are visible to you, the user, but others occur behind the scenes.

The new guidance also means you will see more information on how you, as a user of online services, can take action to keep your identity and your financial information and funds secure.

- IMPORTANT INFORMATION FOR USERS OF OUR ONLINE SERVICES -

LAKESIDE BANK AND YOUR LOG-IN CREDENTIALS
We will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer. If you receive such a request, do not provide any information. Contact us at (312) 808-5811 to report the incident.

REPORTING SUSPICIOUS ACTIVITY
If you see suspicious activity on your account(s) or have received a suspicious call, email, letter or other similar contact regarding your relationship to Lakeside Bank, call (312) 808-5811 or your local branch.

PROTECT YOURSELF BY CONTROLLING ONLINE RISKS

Understand the risks of online transaction processing:

Password Security Tips

Website Security Tips

Computer / Network Security Tips

Web Resources – Learn more and do more to protect yourself online!

Two user-friendly sites for users of all ages and interests:
http://onguardonline.gov/ *        http://www.staysafeonline.com/ *

Consumer alerts and online security tips on the FTC website:
http://www.ftc.gov/bcp/menus/consumer/data/privacy.shtm *

Youth and teens and those concerned about them will find the following helpful:
http://www.lookstoogoodtobetrue.com/teen/tmain.aspx *

Recent scams and how to report scams - Go to the IC3 website, a partnership of the FBI, the National White Collar Crime Center, and the Bureau of Justice:
http://www.ic3.gov *

Scams and fraud and tips to avoid being a victim - Go to the FBI website at:
http://www.fbi.gov/scams-safety *

CONSUMER PROTECTION – REGULATION E
Regulation E provides rules for error resolution and unauthorized transactions for electronic fund transfers, which includes most transactions processed online. In addition, it establishes limits to your financial liability for unauthorized electronic fund transfers. These limits, however, are directly related to the timeliness of your detection and reporting of issues to Lakeside Bank. It is for this reason that we encourage you to immediately review periodic account statements and to regularly monitor your account activity online.

The disclosure provided to you at the time of account opening provides detailed information. We will provide to you, upon request, a free printed copy of this disclosure.

ADDITIONAL INFORMATION FOR BUSINESS USERS OF ONLINE SERVICES
The new FFIEC Guidance takes note that business transactions, because of their frequency and dollar value, are inherently more risky than consumer transactions. The Guidance also notes the steep rise of online account takeovers and unauthorized online fund transfers related to business accounts in the last five years.

Recently, small- to medium-sized businesses have been primary targets as cyber criminals have recognized that the security controls they have in place are not as robust as that of larger businesses. Analysis indicates enhanced controls over administrative access and functions related to business accounts and layered security using multiple and independent controls would help to reduce these types of crime.

The FFIEC Guidance suggests enhanced controls for businesses:

*Please note that by clicking this link, you will be leaving the Lakeside Bank website.